Last updated: August 15, 2024
At Freizeitzentrum Xanten GmbH, we strive to deliver your purchases in a timely and efficient manner. This Shipping Policy outlines the terms and conditions regarding the shipment of products purchased through our website Freizeitze.shop.
- 1. Shipping Destinations
We currently ship to addresses within Germany. Unfortunately, we do not ship internationally at this time.
- 2. Shipping Rates and Delivery Times
- Standard Shipping:
- Rate: Calculated at checkout based on the weight and size of your order.
- Delivery Time: 3-7 business days.
Please note that delivery times are estimates and may vary due to factors beyond our control, such as carrier delays or inclement weather.
- 3. Order Processing
- Processing Time: Orders are typically processed within 1-2 business days after payment is received. Orders placed on weekends or holidays will be processed on the next business day.
- Order Confirmation: Once your order is placed, you will receive an email confirmation with your order details.
- 4. Shipping Confirmation and Tracking
- Shipping Confirmation: Once your order has been shipped, you will receive a shipping confirmation email with tracking information.
- Tracking: You can track your order using the tracking link provided in the shipping confirmation email.
- 5. Shipping Address
- Accuracy: Please ensure that all shipping information is accurate. We are not responsible for delays or delivery issues due to incorrect or incomplete addresses.
- Changes: If you need to change your shipping address after placing an order, please contact us immediately at support@Freizeitze.shop. We will do our best to accommodate your request, but we cannot guarantee changes can be made once the order has been processed.
- 6. Delivery Issues
- Lost or Damaged Packages: If your package is lost or arrives damaged, please contact us within 7 days of the expected delivery date. We will work with the carrier to resolve the issue and ensure your satisfaction.
- Missed Delivery: If a delivery attempt is made and no one is available to receive the package, the carrier may leave a notice with instructions for redelivery or pickup. It is your responsibility to follow up with the carrier.
- 7. Returns and Refunds
Please refer to our Return and Refund Policy for information on how to return items.
- 8. Contact Us
If you have any questions or concerns regarding this Shipping Policy, please contact us at:
Freizeitzentrum Xanten GmbH
Am Meerend 2, 46509 Xanten
Email: support@Freizeitze.shop
Phone: +49 176 83869795
